Shipping Policy

Last updated: 2023-10-27

Thank you for visiting and shopping at florent.top. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed and shipped by J Field. We strive to process all orders within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods & Costs

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination.

Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery 5-8 business days. Cost calculated at checkout.
  • Expedited Shipping: Estimated delivery 2-4 business days. Cost calculated at checkout.

Free Shipping: We are pleased to offer free standard shipping on all domestic orders over $50. This discount will be automatically applied at checkout once your cart meets the minimum requirement.

International Shipping

Florent.top proudly ships to customers within the United States (US) and the European Union (EU).

  • International Shipping Costs: Calculated at checkout based on destination and package weight.
  • International Delivery Times: Can vary significantly depending on the destination country’s customs processing and local postal services, typically ranging from 7-21 business days.

Customs, Duties, and Taxes

Florent.top is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your order’s journey directly on the carrier’s website.

Lost or Damaged Packages

Florent.top is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses

Please ensure that all shipping information is correct before submitting your order. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for additional shipping charges to reship the package.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: [email protected]
  • Phone: 310-387-8721
  • Address: J Field, 2838 Canis Heights Drive, Los Angeles, CA, US