Refund and Returns Policy

Last Updated: November 27, 2023

Thank you for shopping at florent.top, owned and operated by J Field. We hope you are delighted with your purchase. However, if you are not entirely satisfied, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging with all original tags attached.
  • You must have the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
  • Some health and personal care items

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please contact our customer service team using the information below:

  1. Contact Us: Send an email to [email protected] or call us at 310-387-8721.
  2. Provide Details: Please include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: We will review your request and provide you with return instructions, including the return shipping address and, if applicable, a Return Merchandise Authorization (RMA) number.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Typically, refunds are processed within 5-10 business days after approval.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or call us at 310-387-8721 for further instructions.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: